Zane Counseling

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GM

Gautam Malyala

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CX Automation for Zane Counseling

CX Automation for Zane Counseling

Designed an FAQ automation chatbot solution for a small health services organization at Sammamish, WA.

Organization

Zane Counseling

Role

UX Designer & Strategist

Skills

Project planning, Wireframing, UX Design

Tools

MS Excel, Canva, Figma, Freshdesk,

User Research

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Project Scope

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Ideation

Notes from client meetings on current challenges

Prototyping

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Production

Screenshot of the chatbot on the live website of Zane Counseling

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